Why Microsoft Teams Should Be Your Next Phone System

Why Microsoft Teams Should Be Your Next Phone System

One thing that was made glaringly evident for many Australian businesses that had to send employees home to work due to the pandemic is that non-cloud systems can be a liability.

For example, older landline-based phone lines aren’t easily answered from outside the office while keeping all phone system features available. And when you’re out of your main office for weeks, this can be like operating with one hand tied behind your back.

If ever there was a time to upgrade to VoIP phones, it’s now. For many offices, their phone system is the thing holding them back from being able to quickly transition to virtual operations when needed and take advantage of remote workers.

Besides the wakeup call from the coronavirus, the fact that Microsoft just introduced an integrated VoIP solution in Teams is another reason to upgrade to ensure cloud-flexibility throughout your technology infrastructure.

Cloud Benefits for Sydney Area Businesses

Businesses in Sydney and the rest of the world have already seen the benefit in cloud-based workflows, with 78% of users reporting productivity improvements after upgrading.

The main drivers to drop a legacy system for a cloud-based one are:

  • To improve customer service (38%)
  • To keep up with competitors (38%)
  • To adopt innovative technology (34%)

One of those innovations that puts Microsoft Teams above other VoIP systems is the integration of Microsoft 365 Business Voice with other productivity apps in the MS universe.

Benefits of Using Teams with Microsoft 365 Business Voice

The Microsoft 365 world keeps getting larger. The newest addition is the ability to use Microsoft Teams as a full featured VoIP phone system. This allows users to make and receive phone calls from anywhere, all within the Teams app.

Currently, Microsoft Teams has voice call capability, but it’s for Teams users and is not the same thing as a VoIP system, with features like phone directories, hold, etc. Adding Microsoft 365 Business Voice adds the capability of VoIP to the application, making the entire platform a truly all-inclusive communications hub.

Business Voice brings together in one place:

  • Calling
  • Chat
  • Video conferencing
  • File sharing
  • Collaboration
  • Co-authoring of Office documents

8 out of 10 employees rate their company’s communications as either average or poor.

Companies that can keep their communications streamlined, reduce the risk of dropped balls, mishandling of customer communications, and project failures.

Here are some of the reasons Microsoft Teams with Microsoft 365 Business Voice should be your next company phone system.

Unify Communications

Teams allows you to simplify the way your employees communicate. They have one app to use and that app is connected to Microsoft features like calendar and contacts, meaning no rework creating an entirely new contact list in another program.

Your team only has to learn one interface for all their communications – phone, online meetings, chat, and file sharing.

Gain New Cloud-Only Features

Many companies hold on to their legacy landline phones because they’ve become used to features like call transfer or auto attendant and they’re afraid a cloud system won’t have what they need.

But VoIP offers legacy phone features, plus features you can only get from a cloud phone system. Just a few of the Microsoft 365 Business Voice features include:

  • Cloud auto attendants
  • Cloud voicemail with transcription
  • Custom ring tones
  • Call transfers and handling
  • Group call pick up
  • Location-based routing
  • Simultaneous ringing
  • Three-way calling
  • Call escalation

An Enterprise-Class Phone System Usable Anywhere

It’s vital to be able to answer your business lines from anywhere, as we’ve experienced during the pandemic shutdowns.

Using Teams as your phone system gives you the ability to answer business lines from any internet connected computer, a mobile device, or a special VoIP handset. Meaning your company doesn’t skip a beat when it comes to customer service, no matter where your employees are working.

Keep Landline Capabilities

You don’t have to worry about losing anything when switching to Microsoft Teams calling. Your current phone numbers can be ported over to the system, so they do not have to be changed.

Calls can be made to or received from any landline phone, it’s not just a cloud-to-cloud system, it’s a full-fledged phone system.

You also get the Microsoft 99.9% uptime guarantee for service.

Do More with Your Phone System Through Integration

How would you like to instantly collaborate in an Excel document while on a call with someone? The integration features in Microsoft 365 Business Voice make it simple.

Because your phone system is within Teams, you gain all the connective features because the app is integrated with Outlook, Excel, Word, PowerPoint, OneDrive, and more. Your team can make calls and join online meetings with just a single click thanks to fluid integration.

Learn More About Using Microsoft 365 Business Voice

Streamline your communications with Microsoft Teams Calling and make them fully cloud integrated. GKM2 can show you just how much better your phone system could be when you integrate it with Microsoft Teams.

Contact us today for a free consultation. Call +61 2 9161 7171 or reach out online.